Distribution Baseline Audit
Investigate a booking result that doesn't match what your hotel intended.
Hotel distribution support
You have rooms to sell. The booking page says otherwise.
We trace availability and rate problems through your existing hotel systems. Then we make the changes you approve and check what guests can book.
- Problem 01
The room cannot be bought
Your PMS shows rooms available. The booking page shows none for the same dates.
- Problem 02
The public rate drifted
The rate on one channel differs from what your team expected. The offers need comparing.
- Problem 03
The stop-sell never lifted
Your team reopened the dates. One channel still shows them closed.
- Problem 04
The last fix came undone
The booking worked after the correction. A later check shows the same problem again.
Illustrative booking problems, not live hotel data.
What you get
See what's been checked, changed and left open.
Your records cover the work we agree, from initial findings to the checks after a repair.
What needs attention first
A findings register puts the issues in priority order, with the booking evidence and anything still unconfirmed.
What changed in your systems
An approved change list records each correction, its approver and how to reverse it.
What guests can book now
Repeat booking checks compare the same room, dates and conditions after a correction.
What your team needs to follow up
The handover keeps unresolved issues, vendor actions and agreed rechecks in one place.
Ways to work with us
Bring us in to investigate, repair or recheck.
Each is a separate service. You can start with the findings your team already has.
Baseline audit
Approved Repair Sprint
Turn existing findings into approved corrections and checked results.
Ongoing Distribution Control
Recheck agreed rates and channels on a schedule, with a dated record of what turns up.
Who we work with
For hotels selling across several channels.
A fit for this work
- Independent hotels, resorts, aparthotels and small groups selling direct and on at least two OTAs
- An existing PMS, channel manager and booking engine to investigate
- A hotel contact who can arrange access and involve the person approving changes
Outside our scope
- Large international chains whose central team already owns distribution
- Individually listed homes that are not hotel-operated
- Teams seeking system installation, revenue management or OTA content and marketing
You don't need to know the cause to start.
Tell us what guests see and what your hotel expected. We'll explain whether it fits our work and what we'd check first.