Usually a room mapping, restriction or allotment no longer matches what your hotel intends to sell. If the booking engine won't load, contact its provider. If it loads but omits rooms you expect to sell, compare the setup with the booking result. We investigate that gap with your team.
Either the offers differ or a mapping or rate rule no longer matches your setup. Compare the same room, dates, occupancy, cancellation terms, currency, taxes and promotions first. Different offers can legitimately have different rates. If those conditions match and the difference wasn't intended, we can investigate it with your team.
No. We review and correct an existing channel manager setup with your approval. For a first-time installation, start with the vendor's onboarding team.
We can flag overlapping plans when they affect mappings or restrictions and propose corrections as part of that review. Your hotel keeps the pricing decisions. Standalone rate-plan redesign is outside our service.
InnMetric doesn't take over revenue management. Your team sets prices and yield strategy; we investigate whether your systems make those rates and rooms bookable on the agreed channels.
For content, photos and visibility, look for an OTA listing management service. InnMetric checks rates, availability and mappings on agreed channels. Our ongoing service doesn't manage listings or ranking.
Tell us which channel is affected and what you expected to see. We'll explain whether our work covers it.