How it works
We do the investigation. You decide what changes.
You provide the context and agreed access. We follow the problem across the relevant systems and keep a record your team can use.
- Agree the scope
- Your team
- Show us what guests see, what you expected and the systems involved.
- InnMetric
- Propose the work and agree access, the result to check and who can approve changes.
- Investigate and correct
- Your team
- Provide the agreed access, answer questions about the setup and approve, defer or reject each proposed change.
- InnMetric
- Trace the issue, explain the findings and make approved corrections with a way to reverse them.
- Verify and hand over
- Your team
- Review the results and decide who will handle any remaining actions.
- InnMetric
- Repeat the booking checks under the same conditions. Hand over what changed, what remains open and any agreed rechecks.
The booking result decides whether the issue stays open.
If the result is still wrong after a correction, we record the next action, including anything needed from your vendor. A later problem belongs in the record too. Scheduled rechecks cover the channels and conditions we agree.
Already have findings? Bring them.
We can start with your team's investigation. Compare the services or tell us what remains unresolved.